FAQS

Shipping

Refunds

Dry Ice

We DO NOT sell Dry Ice at our physical store, nor do we use Dry Ice in the shipping of our products.

Dry ice is the solid form of carbon dioxide. Because dry ice is extremely cold and quickly sublimates into carbon dioxide gas, it can pose threats when used or stored improperly. As a result, many airlines and/or shipping companies do not permit dry ice or have special handling instructions when dry ice is used.

Unfortunately we are not aware of any location on the Kenai Peninsula where Dry Ice can be purchased at this time.

Fish & Game Processing

While we do our very best at all time to process your fish as quickly as possible, our turnaround times will vary based on the overall volume of incoming fish for the given season. May & June are typically slower month, which allow us to process your fish more quickly. This time of year, we usually have a maximum 24-hour turnaround time and in many cases, if dropped off early enough in the day, we can accommodate same day service. However, as we move into the busier months of July & August, the volume begins to pick-up, and we may have to adjust our turnaround times accordingly. In some situations, this could result in the turnaround times increasing to 48 hours or more. Please understand that we are working to take care of ALL of our customers in order, as quickly and efficiently as possible. As a result, we are not able to bump clients to the front of the line.

The answer to this question is dependent on several different factors. To learn more about what you should expect to get back, visit our sport fish processing page.

Please click here for information regarding our sport fish processing services.

Please click here for information regarding our wild game processing services.

Fish

To learn more about King Crab sizes, visit our king crab sizing page.