Refund policy

Perishable Seafood and Meat Products

We ship our perishable products frozen and packaged in insulated Styrofoam boxes insulated with gel pack(s) for added temperature control to maintain safe internal product temperature during transit. We are not liable for orders that have not been retrieved in a timely manner. We will refund purchases that have been delivered late by FedEx or UPS and the seafood order has been completely thawed. If your package arrives after the delivery commitment time, but the seafood items remain cold to the touch, they should be safe to eat. You can refreeze them for longer storage or refrigerate for immediate consumption. Please contact us if you have any concerns after opening the package about the condition of seafood items. Our meats have been fully cooked and are safe to eat if kept unopened in their original packaging at refrigerated temperatures for several weeks.

Non-Perishable Items

If you are not completely satisfied with your purchase, contact us to request the refund within 30 days of your purchase date. We can only refund purchases of non-food items that are in their original condition and show no signs of use.